Menu
Close
Terms & Conditions
The terms and conditions set out below (“Terms and Conditions”) constitute a binding contract
between Beyond The Valley Music Festival Pty Ltd (ACN 169 612 159) ATF The Trustee for Beyond
The Valley Music Festival Unit Trust of Level 1, 1 Eastbourne Street, Windsor VIC 3181 (“Promoter”)
and the person holding or using a ticket to the event Beyond the Valley 2026 (“Event”) at Barunah
Plains, 4484 Hamilton Highway, Hesse VIC 3321 (“Venue”), irrespective of whether the ticket was
purchased by the person holding or using the ticket and applies to any subsequent holders or recipients
of the ticket (“you” or “your”).
Terms and Conditions are binding
Tickets to the Event as described below (in whole or part) (“Event Tickets”) are sold or given and
admission to the Event is granted on the express condition that you agree to be bound by these Terms
and Conditions, the Privacy Policy available on https://www.beyondthevalley.com.au/privacy (“Privacy
Policy”) and any other rules and regulations issued by the Promoter available on
https://www.beyondthevalley.com.au, displayed at the Event, communicated by the Promoter from time
to time in any other format in connection with the Event, the terms and conditions of any ticket merchant
through which tickets to the Event are sold or distributed and any terms and conditions imposed by the
Venue (“Event Terms”).
The Event Terms also apply as relevant to any and all additional inclusions to your Event Ticket,
including any Additional Packages Information (defined later in these Event Terms). For the purposes
of these Event Terms, except where expressly excluded or context indicates otherwise, the following
tickets and inclusions shall also be considered Event Tickets:
● Festival Entry Ticket means a ticket for access and entry into the festival arena and the areas
designated by the Promoter as the arena site to attend the Event. For avoidance of doubt,
Festival Entry Tickets do not include any access to the Overall Campgrounds (defined below).
● One Day Entry Ticket means a ticket for access and entry into the festival arena to attend the
Event for the designated date as selected by you. One Day Entry Ticket holders may enter at
any time on the designated date and must leave the Event Site (defined below) at the end of
the final scheduled musical performance of the program for the same designated date. For
avoidance of doubt, One Day Entry Tickets do not include any access to the Overall
Campgrounds.
● General Camp Ticket means a ticket for camping access to enter the area designated by the
Promoter for general camping located at the Event Site (“General Campgrounds”).
● Pre-Pitched Camp Ticket means a ticket for camping access to enter the area designated by
the Promoter for pre-pitched camping located at the Event Site (“Pre-Pitched Campgrounds”).
● Premium Camp Ticket means a ticket for camping access to enter the premium area in the
area designated by the Promoter for premium camping located at the Event Site (“Premium
Campgrounds”).
● Lux Camp Ticket means a ticket for camping access to enter the area and accommodation
structure designated by the Promoter for luxury camping located at the Event Site (“Lux
Campgrounds”).
● Valley Club means a ticket to access the area or areas designated by the Promoter as the VIP
area or areas (“VIP Areas”).
● Bus Ticket means a ticket for the bus transfer service organised by a third-party service
provider and authorised by the Promoter to/from the Event (“Bus Service”). For the avoidance
of doubt, the third-party service provider is solely responsible for the Bus Service and Bus
Ticket.● Vehicle Pass means a ticket and/or pass for parking and authorisation to enter the Event Site
with a car or vehicle of any sort.
The “Event Site” means the entirety of the Beyond the Valley site including but not limited to the
campgrounds, arena and any authorised car parking locations.
General Campgrounds, Pre-Pitched Campgrounds, Premium Campgrounds and Lux Campgrounds are
collectively referred to as the “Overall Campgrounds”. For the avoidance of doubt, your Camping Ticket
only includes access to the camp location listed above.
You must have a valid Festival Entry Ticket to enter the Event Site. You are required to purchase and
hold valid additional Event Tickets to access the relevant additional sites, including but not limited to
the Overall Campgrounds and VIP Areas.
Compliance with Laws and Directions
You must follow all reasonable directions of the Promoter and any of its directors, officers, employees,
representatives, personnel, agents, contractors and sub-contractors, as well as any Venue staff (“Event
Staff”), including but not limited to security, bar and traffic management personnel and directions
conveyed on signage at the Event Site, and comply with all applicable laws (including regulations) at all
times before, during, and directly after the Event (including but not limited to liquor licensing, smoking
laws and regulations and complying with total fire ban requirements).
The Promoter may authorise or instruct, in its absolute discretion, Event Staff to carry out or perform
any of the obligations or functions of the Promoter in connection with the Event.
In the case of an emergency or serious injury, you must follow all official directions of, or authorised by,
the Promoter, Event Staff, security staff and emergency services personnel.
You acknowledge and agree that if any outbreak of communicable diseases or illness occurs at the
time of the Event, the Promoter may be required to include additional entry conditions that will be
communicated, if required. Whilst awaiting entry to the Event, attending the Event and exiting the Event,
you agree to comply with any physical distancing orders or other health orders in force at the time of
the Event for the purposes of preventing the spread of communicable diseases and any reasonable
directions or instructions given by the Promoter in relation to the same.
Minimum Age + Refusal of entry or eviction from Event
You must be aged 18 years or over, at the time of the Event, to attend the Event. You must provide
photographic identification documents being either an Australian driver’s licence, a Victorian learner’s
permit, a Victorian proof of age card or an equivalent from another state or territory of Australia, a
Keypass card or an Australian or foreign passport to the satisfaction of the Promoter and/or Event Staff
to verify that you are aged 18 years or over (“Valid Photo ID”) and may be required to provide Valid
Photo ID at various times during the Event.
The Promoter reserves the right to, and to authorise or instruct Event Staff to, refuse entry or evict
any person from the Event Site that:
● fails to comply with the Event Terms;
● is in possession of any Prohibited Items (defined below);
● is under the age of 18;
● is unable to provide Valid Photo ID;
● appears to be unwell or is showing symptoms (including mild presentations) of a communicable
disease;● engages in any illegal activity or behaviour or any activity or behaviour deemed in the
Promoter’s absolute discretion to be unsafe, disorderly or antisocial, including, but not limited
to being intoxicated or affected by alcohol or drugs;
● engages in any crowd surfing, moshing or stage diving;
● enters non-public or designated no access areas of the Event Site or areas of the Event Site to
which your Event Ticket does not permit access;
● engages in any climbing the staging, rigging or other structures at the Event Site;
● causes damage to property or goods at the Event Site; or
● acting in a violent, threatening, inappropriate, abusive, aggressive, sexist, racist or
discriminatory manner or for any other reason in the Promoter’s absolute discretion.
It is your responsibility to ensure all members of your group meet the Event entry and ticket
requirements. If anyone in your group or Vehicle is unable to provide a Valid Photo ID and/or is under
the age of 18 years old (“Unauthorised Attendee”), then the Event Staff may refuse entry to the
entire Vehicle or group until the Unauthorised Attendee is safely escorted away from the Event Site.
The Event Staff may require that one person in your group or Vehicle escort the Unauthorised
Attendee away from the Event Site before the whole group and/or Vehicle is allowed entry into the
Event Site. For avoidance of doubt, the Promoter is not responsible for any inconvenience, loss of
enjoyment or distress of any attendee in connection with the Unauthorised Attendee or their removal
from the Event Site.
Event Tickets
The Promoter uses third-party intermediaries to sell Event Tickets. No other third party is authorised to
sell Event Tickets other than the official event ticketing partner as advertised on the Event website.
Ticket sales may be subject to the terms and conditions of these third parties (including as to payment
methods and charges), and you are solely responsible for paying any and all booking fees and charges
in connection with the sale, including but not limited to transaction and processing fees, (which for the
avoidance of doubt are additional to the advertised ticket price).
Entry to the Event Site will be granted upon presentation of a bar-coded Event Ticket and Valid Photo
ID, subject to the entry requirements set out in these terms and conditions. Your Event Ticket (other
than a Bus Ticket) must be presented upon arriving at the Event Site where it will be exchanged for a
wristband. The wristband must be worn at all times while you are at the Event Site.
Event Tickets and wristbands must be treated like cash. Event Tickets or wristbands that are lost,
stolen, destroyed or damaged will not be refunded or replaced, except as required by law or where the
Event Terms provide otherwise. Wristbands that have been removed, tampered with, damaged or
defaced will be rendered invalid and will not be replaced. Any person found without a wristband may be
evicted from the Event Site by the Promoter or Event Staff.
You are responsible for checking all Event information and ensuring you have purchased the correct
Event Ticket for the Event. Any complimentary Event Tickets provided by the Promoter may not,
without the prior written consent of the Promoter, be sold, transferred or used by anyone other than
the person whose name is on the Event Ticket or to which the Event Ticket is registered.
Unless otherwise provided for in these Event Terms or required by law, Event Tickets are not
exchangeable or redeemable for any other event, or any other consideration, monetary or otherwise.
Event Ticket Name Registration
To ensure the validity of your Event Ticket and subsequent entry to the Event Site, Event Tickets will
have your name printed on them or will be otherwise registered to your name.
Upon entry to the Event Site, Event Staff will check to ensure the name on your Valid Photo ID matches
the name on, or registered to, your Event Ticket. If the name on, or registered to, your Event Ticket
does not match the name on your Valid Photo ID, your Event Ticket will be invalid and you will be
refused entry to the Event. The name on an Event Ticket may be changed via the Megatix platform
only, following the General On Sale. Each Event Ticket may only be subject to one (1) name change.You are solely responsible for ensuring the accuracy of all details entered when processing a name
change, and any fees charged by Megatix for name changes will be payable by you.
For avoidance of doubt, any transactions, transfers and changes to the Event Ticket must be actioned
in accordance with these Event Terms (and any terms and conditions from any third-party service
providers) and will be your sole responsibility. Tixel is the Promoter’s official resale partner for the Event.
For all transactions and methods of transfer completed via Tixel, Tixel is responsible for such
transactions in accordance with their terms of use and policies. The Promoter is not liable for any
liabilities, loss, damage, harms or other claims in connection with Event Ticket transfers, change of
names on the Event Tickets, or alternative methods for transactions on Tixel. For more information on
how to use Tixel to change the registered name on Event Tickets, please visit:
https://www.beyondthevalley.com.au/information
Ticket Restrictions
Tickets to the Event may only be resold via Tixel, being the Event’s sole authorised resale platform.
Resale for Beyond the Valley tickets will open on 1 December 2026, or earlier if the Event sells out.
Any Ticket sold or purchased through an unauthorised resale platform will be deemed invalid and will
not be honoured at the Event. The Promoter accepts no liability for any loss, cost or damage suffered
by you or any third party in connection with the purchase of a Ticket via an unauthorised resale
platform.
Event Tickets may not otherwise, without the prior written consent of the Promoter, be re-sold or offered
for resale at a premium (including via online auction sites) or used for advertising, promotion or other
commercial purposes (including but not limited to competitions and trade promotions) or to enhance the
demand for other goods or services, either by the original purchaser or any subsequent bearer. If an
Event Ticket is sold or offered for re-sale or used in breach of this condition, the Event Ticket may be
cancelled without a refund and the holder of the Event Ticket may be refused admission or evicted from
the Event.
The Promoter reserves the right to enforce any published limit on the number of Event Tickets that can
be purchased by any one person and may cancel any Event Tickets obtained above such limit by any
one person.
Search on entry to Event Site
It is a condition of entry to the Event Site and Overall Campgrounds that a search of you and/or your
possessions be conducted at the time of entry to the Event Site and Overall Campgrounds and at
other times if requested by the Promoter or Event Staff. This may include, but is not limited to, bag
checks, vehicle searches, non-invasive pat downs, metal detector tests and non-invasive drug
detection testing. If you do not consent to such searches, you may be denied entry to the Event Site
and/or Overall Campgrounds or evicted from the Event Site.
Staying Offsite
The Promoter may authorise a third-party service provider to facilitate a staying offsite package that
includes:
Accommodation for the duration of the Event;
Festival Entry Ticket;
Valley Club Ticket; and
Ground transport to and from the accommodation and the Event Site during the duration of
the Event.
(“Staying Offsite Package”)
You acknowledge and agree that you will comply with any terms and conditions in connection with the
Staying Offsite Package required by the third-party service provider (accessible here:
https://www.mywaytravel.com.au/terms-and-conditions.html).
Additional Packages on Event TicketsThis section applies to you if you have purchased any of the following Event Tickets:
● Pre-Pitched Camp Ticket
● Premium Camp Ticket
● Lux Camp Ticket
● Valley Club
(collectively, “Additional Packages”)
The Promoter will use the telephone number or the email address you provided when you purchased
the Event Ticket to communicate any information in connection with the Additional Packages
(“Additional Packages Information”). You must comply with all Additional Packages Information and
the Additional Packages Information forms part of these Event Terms once received by you.
The Promoter may vary, amend or change the Additional Packages or any goods, services or other
benefits included in the Additional Packages at any time in its sole discretion, but the Promoter shall
use reasonable commercial endeavours to ensure that where any variation, amendment or change is
made, the Additional Packages remain of overall equivalent value.
Any beverage, food or vouchers included in any Additional Package may only be redeemed at the
Venue or Event Site during the Event unless otherwise specified in writing by the Promoter.
Prohibited Items
The Promoter and Event Staff may confiscate any Prohibited Items or any other items which the
Promoter, in its absolute discretion, considers may be used in an illegal, unsafe, antisocial, racist,
discriminatory or offensive manner. Confiscated items will not be returned, replaced or reimbursed
and proceeds from confiscated items (if any) may be donated to a charity or charities of the
Promoter’s choice or otherwise disposed of at the Promoter’s sole discretion.
The following items are prohibited and must not be brought into the event site and overall
campgrounds (Prohibited Items):
● Alcohol (of any amount or kind)
● Illegal or illicit substances
● Mirrors or Glass of any kind, including bottles and jars (excluding food jars and perfumes)
● Eskies (permitted within the Campgrounds but not permitted inside the Festival Arena) or
flasks
● Weapons of any sort including tasers and pepper spray;
● Lithium batteries;
● Items capable of being used as a projectile
● Baseball bats, cricket bats or any similar item or equipment
● Animals (excluding service dogs such as guide dogs and Police/emergency service dogs)
● Flares, fireworks, sparklers or fire twirling equipment
● Water pistols
● Drums● Drones
● BBQs, gas bottles and butane canisters or cylinders
● Fires and open flames of any kind
● Aerosols
● Flammable items
● Explosives
● Large sound systems (no larger than a UE Boom)
● Portable laser pens/equipment
● Couches, armchairs or large items of furniture
● Studded clothing, footwear or accessories that can be considered dangerous.
● Umbrellas and tents (outside of the Overall Campgrounds)
● Audio or video recording devices (other than a mobile phone) or selfie sticks
● Professional photography equipment (e.g. telephoto lenses; any lens over 20cm; any
detachable lens or anything deemed by the Promoter to be professional photography
equipment) unless you hold a valid media accreditation issued by the Promoter
● Skateboards, e-scooters, scooters, rollerblades, roller-skates, bicycles, motorised vehicles, or
similar (excluding wheelchairs and mobility devices)
● Political, religious, offensive or race-related materials; club patches or jackets
● Prohibited symbols, including those associated with extreme prejudice or terrorist
organisations
● Any unauthorised promotional, advertising, commercial, political, religious or offensive items
or material, including but not limited to leaflets, clothing, stickers, banners, flags or flyers
● Any other dangerous, unsafe, illegal or offensive items
If you have any medical or mobility equipment necessary for your health and mobility that may
otherwise be considered a Prohibited Item, please bring this to the attention of the Promoter or Event
Staff prior to entry to the Event via email to accessibility@untitledgroup.com.au
Smoking Policy
The Promoter may, but is not required to, make available designated smoking areas at marked locations
at the Event Site as determined by it in its sole discretion. Smoking is permitted in designated smoking
areas (if applicable). You must not smoke within 20 metres of any area preparing or serving food.
Smoking includes but is not limited to consumption and/or use of cigarettes, vapes/vaporisers, and e-
cigarettes.
Photographing and/or recording of the Event
Personal digital cameras are permitted at the Event. Single-lens reflex (SLR) and digital single-lens
reflex (DSLR) cameras are permitted at the Event Site, but professional photography equipment
(including, but not limited to telephoto lenses, any lens over 20cm or any detachable lens) is not
permitted at the Event without media accreditation issued by the Promoter. The Promoter shall
determine in its absolute discretion, whether photography equipment is considered to be professionalphotography equipment. Photos of artists, musicians and/or the Event are permitted only on the basis
that:
1. images are only used for private and personal use; and
2. images cannot be made available for sale and/or public display or for any other commercial
purpose.
Recording or filming the Event with professional photographer equipment, SLR or DSLR without a valid
media accreditation issued by the Promoter, is strictly prohibited. The Promoter reserves the right to
confiscate and/or delete any footage, recordings and/or photographs created by unauthorised or
prohibited recording, filming or photography.
You agree that the Promoter and/or any person authorised by it may issue take down notices and cease
and desist notices in relation to any unauthorised content taken or recorded during the Event.
Recording and Photographing of the Event by Promoter
You consent to be included in any audio recordings, audio-visual recordings and photographs and
footage of the Event (including without limitation, drone footage) created by, at the direction of, or with
the authority of the Promoter (“Materials”). In the event that you hold any rights in the Materials, without
any fee or compensation payable to you, you irrevocably grant to the Promoter an exclusive and sole
licence over any and all benefit, right, title and interest in and to the Materials owned, controlled or
created by you for the Promoter to hold and exploit in any context in any and all media now known or
later devised absolutely, in perpetuity, throughout the world (including for advertising, marketing and
promotional purposes whether in respect of the Promoter or third parties), free from any claims
whatsoever from you. You waive all moral and other similar rights in respect of your performance or
participation in the Materials that you may be entitled to under the laws of any jurisdiction throughout
the world in perpetuity, and you agree to sign any further document reasonably required by the Promoter
to give effect to this waiver. To the extent that the foregoing waiver is not enforceable in any such
jurisdiction, you unconditionally and irrevocably consent, for the benefit of everyone throughout the
world, to the Promoter, its licensees and assignees doing or authorising the doing of any act or making
or authorising the making of any omission which may infringe your moral rights in respect of the
Materials.
You acknowledge that remotely piloted aircraft (drones) will be operating overhead and/or near the
crowd for filming purposes.
Restricted Capacity Areas
You acknowledge that the Promoter may set restrictions on the number of people that can attend certain
areas of the Event Site, such as within buildings or structures, within enclosed areas or at stages
(“Restricted Capacity Areas”). Once the maximum capacity, as determined by the Promoter, at any
Restricted Capacity Area has been reached, the Promoter or Event Staff may prevent further
admissions to the Restricted Capacity Areas. Your purchase of an Event Ticket does not guarantee
admission to Restricted Capacity Areas where the maximum capacity has been reached and you will
not be entitled to a refund if you are prevented from entering a Restricted Capacity Area. If you attempt
to enter or enter a Restricted Capacity Area where you are not permitted to do so, you may be evicted
from the Event.
Vehicle
If you are arriving by vehicle, you must purchase the appropriate Vehicle Pass. The Promoter may
refuse entry to the vehicle if you have not purchased the appropriate Vehicle Pass. You acknowledge
that purchase or possession of a Vehicle Pass does not entitle you to entry to the Event Site without an
Entry Ticket. Vehicles must be driven at no more than 10km/h at all times at the Event Site and any
area notified to you by the Promoter, Event Staff and/or any authority (including the Police or emergency
services).You must follow all laws and regulations when operating a vehicle. For avoidance of doubt, driving a
vehicle when intoxicated or under the influence of alcohol or any illicit substance is a criminal offence
and the Promoter may report such offences to the Police and relevant authorities, in addition to any
remedies and claims the Promoter may have against you, including but not limited to removing or
evicting you from the Event Site.
Car Pass Arrival Windows
All vehicles entering the Event Site pursuant to a Vehicle Pass must arrive within the designated arrival
window allocated to their Car Pass. The designated arrival windows are as follows:
● AM Window: 8:00am – 2:00pm
● PM Window: 2:00pm – 8:00pm
The Promoter reserves the right, in its absolute discretion, to refuse entry to any vehicle that seeks to
enter the Event Site outside its designated arrival window.
Bus Service
Purchase of a Bus Ticket will entitle you to access the Bus Service as described on the Bus Ticket
and otherwise indicated by the third-party service provider. You agree to review and comply with any
terms and conditions of the third-party service provider (accessible at
https://motmevents.com.au/terms/). You acknowledge that purchase or possession of a Bus Ticket
does not entitle you to entry to the Venue, and that the Event Terms (where relevant) apply equally to
the Bus Service.
Alcohol
The Event is fully licensed. You must not bring alcohol into the Event Site. Only alcohol purchased from
bars at the Event may be consumed at the Event Site. You must be aged 18 years or over to purchase
and/or consume alcohol on the Event Site and you must provide Valid Photo ID in order to purchase
alcohol. There is no alcohol to be taken into the Overall Campgrounds under any circumstances unless
otherwise stated in writing by the Promoter. The Promoter reserves the right to, and to authorise or
instruct Event Staff to, refuse entry, remove or evict any person from the Event Site that breaches or
fails to comply with this section or any relevant alcohol laws and regulations.
If you are found supplying or purchasing alcohol for any person under 18 years of age, you may be
evicted from the Event Site and the Promoter may report your conduct to the Police.
Food and non-alcoholic drinks
Food and non-alcoholic drinks will be permitted into the Event Site. The contents of any unsealed bottles
will not be permitted into the Event Site, but unsealed empty plastic bottles (no glass) are permitted into
the Event Site for filling with water at the Event Site. Cooking facilities will not be provided at the
Event Site.
RFID Systems and Cashless Event
The Promoter may authorise a third-party service provider (“RFID Merchant”) to provide and offer RFID
systems to facilitate cashless payment via purchased credits, which may be embedded as a physical
pass or wristband (“RFID Pass”). You acknowledge and agree that any use, transaction and other
activity in connection with the RFID Pass in governed by the RFID Merchant and you agreed to comply
with such terms (accessible at: https://events.tapaygo.com/platform/terms-of-service)
You may pre-purchase credits online prior to the Event and/or purchase credits at the Event to load
onto your RFID Pass. The Promoter and Venue reserve the right to designate card payments and/or
credits via your RFID Pass as the only accepted form of payment at any point of sale at and in theEvent. The Event is otherwise cash free.
The RFID Pass will be subject to an activation fee and loading fee for purchased credits in accordance
with the terms and conditions of the RFID Merchant, accessible here:
https://events.tapaygo.com/platform/terms-of-service. For avoidance of doubt, all fees in connection
with the RFID Pass are non-refundable (except to the extent a refund is required by law, including the
Australian Consumer Law) and will be collected by the RFID Merchant. The RFID Merchant is solely
responsible for the RFID system, RFID Pass and related payment services, and the Promoter does not
operate the RFID system or RFID Pass. To the extent permitted by law, the Promoter excludes any
liability and responsibility for technical issues in connection with the RFID Merchant, RFID Pass and
related systems, provided that nothing in this clause excludes, restricts or modifies any consumer
guarantee, right or remedy conferred on you under the Australian Consumer Law that cannot lawfully
be excluded, restricted or modified.
After the conclusion of the Event, if your RFID Pass has any unused credits then:
(a) you may request that unused credits be withdrawn from the RFID Pass for the equivalent
value from the RFID Merchant’s platforms and/or website (“Unused Credits Withdrawal”);
(b) any Unused Credits Withdrawal must be requested within four (4) weeks of the conclusion
of the Event. You acknowledge that any unused credits not withdrawn by this date will
expire and can no longer be accessed; and
Unused Credits Withdrawal only applies to purchased credits by you and excludes any
credits that are pre-loaded by the Promoter or given to you by the Promoter through any
means (including but not limited to credits as prize winnings, competitions or goodwill).
The RFID Pass may contain personal information or emergency contact information that is only
accessible by certain third parties in emergency situations. You acknowledge and expressly consent to
the collection, use and disclosure of your personal information in accordance with our Privacy Policy.
Cashless Event
The Event may be cash free. The Promoter and Venue reserve the right to designate card and/or
RFID as the only accepted form of payment at any point of sale at and in the Event.
(c) Drugs and illegal substances
If you are found trafficking and supplying illicit drugs or illegal substances by the Promoter or Event
Staff, you shall be evicted from the Event Site and the Promoter may notify the Police. If you are
found with illicit drugs or illegal substances, you may be evicted.
Special Prescription Medication Requirements
If you require special prescription medication (“Prescription Medication”), you must ensure that:
● the Prescription Medication is in its original container, with the pharmacy label intact and
clearly showing name of the person the Prescription Medication is issued to (“Medication
Holder”);
● the name of the Medication Holder must match the name on your Event Ticket, and you agree
to provide the relevant Valid Photo ID when requested by the Event Staff; and
● the quantity of the Prescription Medication is the minimum amount required for the duration of
the Event.
You acknowledge and agree that if you are unable to comply with the above requirements of this
section, then the Promoter may treat the Prescription Medication as a Prohibited Item and/or evict you
from the Event Site.
Signage and Items for saleYou are not permitted to display any trading or commercial signs or sell any unauthorised items at the
Event Site without prior written consent of the Promoter. Breach of this may result in eviction from the
Event.
Clothing, footwear and ear plugs
Appropriate clothing and footwear must be worn at all times at the Event Site. Any person wearing
clothing items which pose a safety threat or may otherwise cause offense, in the Promoter’s sole
discretion, may be refused entry or evicted from the Event. Due to the noise levels at the Event Site,
the Promoter recommends that you should wear ear plugs at all appropriate times during the Event.
Movement and Accessibility around the Event Site
You must take reasonable care when moving around, or traversing, the Event Site. You must move
(whether on foot or in a vehicle) in an orderly fashion, in accordance with the directions of the Promoter
and Event Staff, and you must not do anything that may hinder, or prevent, the safe passage of other
patrons or Event Staff at the Event Site or the surrounding areas (including entering and exiting the
Event Site). Where maps of the Event Site are made available by the Promoter, you should familiarise
yourself with the layout of the Event Site, including the location of any emergency exits, to assist with
moving around the Event Site safely in the event of an emergency.
The Promoter will endeavour to make the Event Site accessible for those using wheelchairs, mobility
scooters or with a disability, mobility or accessibility requirement; however you acknowledge that the
Venue has pre-existing natural terrain and pre-existing structures and facilities, and in some cases it
may be impossible, impractical, unsafe or contrary to building laws or regulations to make all areas of
the Event Site accessible for all patrons. By purchasing an Event Ticket, you acknowledge and
understand that some public areas of the Venue may not be accessible by all patrons. So that the
Promoter can do its best to meet your needs, please contact the Promoter directly at
info@beyondthevalley.com.au for more information prior to the Event if you have specific accessibility
requirements.
The Promoter uses reasonable commercial endeavours to provide information regarding special effects
and lighting (including but not limited to strobing, haze and sound effects). By purchasing an Event
Ticket, you acknowledge and understand that some performances may not be suitable for all patrons.
Injury or illness
In the event of injury or illness the Promoter or Event Staff may, at your expense, arrange medical
treatment and/or emergency evacuation as deemed necessary or advisable (in the opinion of the
Promoter or Event Staff) for your health or safety or for the health and safety of other persons at the
Event.
If at any time during the Event, you experience symptoms of a communicable disease, you must
immediately report to Event Staff and follow any reasonable directions given by Event Staff or other
health professionals. You acknowledge and agree that you may be required to leave the Event Site.
Environment and facilities
This Event is a “leave no trace” event, please ensure that you dispose of all rubbish correctly or take it
home with you. Please be respectful of the environment and you must place any litter in the recycle or
other bins provided around the Event Site. When you need to use the toilet, you must only use the
public toilet facilities provided at the Event Site. You must not damage, improperly use or tamper with
any public facility or infrastructure at the Event Site, or intentionally or recklessly cause any damage
or interference to plants or animals at the Event Site or in the area surrounding the Event Site.
Your belongings
You enter the Event Site at your own risk and shall be responsible for the safety and security of all
your belongings brought into the Event Site. The Promoter accepts no responsibility for any loss of,
damage to or theft of your possessions or property at the Event, including any items that aremisplaced or left unattended. The Promoter is not responsible for any damages to your car and/or
camping equipment. This Event is a “leave no trace” event, please ensure you take all of your
belongings home with you.
Lost & found property
Lost or misplaced items will be managed at Helper Hubs throughout the Event Site. You are
encouraged to report lost items to Helper Hub staff as soon as practicable and to check the Main
Helper Hub before departing the Event. All lost property will be removed from the Event Site after
12pm on 1 January 2027.
Following the conclusion of the Event, a lost property form will be made available at
beyondthevalley.com.au. If your item has been located, you will be contacted to arrange collection or
postage. Collection and postage of items is available from 4 January 2027, and postage costs are at
your expense.
Only items of value - including mobile phones, wallets, identification documents, and car or house
keys - will be retained by the Promoter after the Event. Clothing, accessories, jewellery, cosmetics,
fragrances, and similar items will not be held after the conclusion of the Event.
Any lost property not collected or claimed after the Event will be appropriately disposed of or donated
at the Promoter's discretion. Items containing an identification document may be taken to the local
police. The Promoter is under no obligation to retain any items beyond this date.
Overall Campgrounds and Event Site access
If you are the holder or user of a General Camp Ticket, Pre-Pitched Camp Ticket, Premium Camp
Ticket or Lux Camp Ticket (collectively referred to as “Camping Tickets”), depending on the number
of days of access the Festival Ticket entitles you to, you will be able to camp at the relevant site at the
Overall Campgrounds for up to four (4) nights and four (4) days from 8am local time at the Event Site
on 28th December 2026 until 12pm local time at the Event Site on 1st January 2027.
There shall be no entry into the Overall Campgrounds prior to 8am local time at the Event Site on 28th
December 2026.
The Promoter reserves the right to amend or vary the advertised camping configuration, capacity, the
dates of the access to the Overall Campgrounds (without prior notification) and deny admission to the
Overall Campgrounds in accordance with the Event Terms or for any other reason in the Promoter’s
absolute discretion.
There shall be no entry into the Event Site prior to 8am local time at the Event Site on 28th December
2026 and the Event Site must be vacated by 6pm local time at the Event Site on 1st January 2027.
Selection of camping spot
On arrival at the Camp Site you will be directed to your camping spot by Event Staff. You must follow
the directions of the Event Staff and all vehicles must be parked at the Camp Site in the areas directed
by Event Staff and must not be moved for the duration of the Event. If your vehicle or your camping
spot is on, or encroaches on, any walkway, roadway or emergency access lane, it may be towed or
removed by or at the direction of the Promoter, at your expense. Camping under trees may not be safe
and it is the Promoter’s recommendation not to camp underneath them. If you choose to camp
underneath a tree, you are accepting the dangers that can occur from fallen boughs.
If you wish to camp with friends then you will need to arrive together or alternatively there will be a
holding bay for you to wait at until the rest of your party arrives. Under no circumstance will camping
spots be held or reserved for late arrivals. Each type of Event Ticket with Camp Site access has a
designated area within the Camp Site and you will only be able to camp in the designated area on your
Event Ticket.
Weather conditionsThe Event is an all-weather event and will take place in all weather conditions (unless the Promoter
determines otherwise in its absolute discretion). You should be prepared for all weather conditions
(including while camping). The geographical area in which the Event is situated may be subject to
extremes of temperatures, in particular high temperatures during the day, and low temperatures during
the night.
Swimming Not Permitted
In the event that there are any rivers, lakes, streams, water courses, dams, pools or any other bodies
of water at or around the Event Site, swimming is not permitted, with the exception of dedicated pool
areas within the Event Site. The Palms Pool House only allows swimming within the designated times
and failure to obey pool rules may result in eviction from the Event.
Leaving the Event Site
At the conclusion of the Event, you must remove all your belongings, camping equipment, rubbish,
recycling and vehicles. The Promoter will not be responsible for any of your property left at the Event
Site and subject to the terms herein the Promoter may discard, sell or donate to charity any property
left at the Event Site following the conclusion of the Event.
Accessible Camping
There is a dedicated accessible campground for those with accessibility needs (“Accessible
Campgrounds”). If you require access to the Accessible Campgrounds, please notify Event Staff upon
arrival or otherwise contact the Promoter at info@beyondthevalley.com.au. Please note you may be
required to provide details of your disability/accessible parking permit issued by the relevant
government authority (or equivalent proof of impaired mobility) and bring the original permit (or
equivalent proof) to the Accessible Campgrounds for presentation upon entry to the Accessible
Campgrounds.
Alterations to the Event
To the extent permitted by law and subject to these Event Terms, the Promoter reserves the right to
change, add, withdraw or substitute artists in the Event line-up, vary the advertised program, the date,
the entry and exit times, the amenities, the facilities, the attractions, the entertainment, the Event Site
and/or the Overall Campgrounds for the Event at its discretion without prior notification. You
acknowledge that the Promoter does not make any representations or warranties in respect of the
aforementioned factors, and you have not relied on any representations or warranties by the Promoter
regarding the above in connection with your purchase of an Event Ticket. The Event is provided ‘as is’
and to the extent permitted by law, the Promoter makes no warranties or representations regarding the
suitability of the Event, and any photos of past events used in connection with the promotion and
marketing of the Event are illustrative only and should not be relied upon as an accurate description of
the Event.
Refund and Cancellation Policy
The Promoter may deny admission to the Event Site and/or Overall Campgrounds and/or VIP Areas
(including admission to a particular performance at the Event Site) in accordance with the Event Terms
or otherwise in its absolute discretion.
Except where required by law or in accordance with Live Performance Australia’s Ticketing Code of
Practice, there will be no refund of any Event Tickets or for any unused portion of an Event Ticket
(including Camping Ticket). This includes but is not limited to where there has been a variation to the
Event, if you are refused entry to or evicted from the Event Site or Overall Campgrounds or VIP Areas
by the Promoter or Event Staff in accordance with the Event Terms, if you fail or are unable to attendthe Event, if you arrive after the commencement of the Event, if you leave the Event Site prior to the
conclusion of the Event, if you do not camp for the full period in which your Camping Ticket entitles you
to Overall Campgrounds access or if you purchase the incorrect type of Event Ticket.
Force Majeure Events
The following section applies to all Event Tickets. If the Event cannot take place (in whole or in part) as
a result of any act of God; extreme weather; bushfires; war; council or governmental rulings or
decisions; actions or decisions of the police or other authorities; cancellation by the Venue owner,
lessee or controller; or for any reason outside of the Promoter’s reasonable control (“Force Majeure
Event”), then the Promoter may, at its sole discretion:
(a) Postpone the Event. Provided that the Event is postponed within twelve (12) months of the original
advertised Event Date, the Promoter may continue to hold payment for the Event Ticket and you shall
not be entitled to a refund. Instead, you shall have the right to use the Event Ticket to attend the
postponed Event. If the Event is not postponed within the specified period above, it will be considered
a cancellation in accordance with clause (b) below.
(b) Cancel the Event. If the Event is cancelled by the Promoter due to a Force Majeure Event, then the
Promoter may grant a refund in its sole and absolute discretion unless otherwise required by law. Any
refunds will be less a reasonable administrative service fee.
Nothing in this clause affects any right you may have to a refund under the Australian Consumer Law,
including for a total failure to supply the Event.
Release
To the full extent permitted by law, you waive all legal rights of action against and fully release the
Promoter; Event Staff; the owners, lessees and controllers of the Event Site and Venue; and the
respective members, directors, officers, employees, volunteers, contractors or agents of the
aforementioned (“Released Parties”) from any liability for any loss, damage, personal injury, death,
economic loss or consequential loss suffered or incurred howsoever arising out of or in connection with
(whether directly or indirectly) (A) the performance or non-performance by the Promoter of any part or
whole of these Event Terms (including any liability under contract or tort) or (B) your purchase of an
Event Ticket and/or attendance at the Event; including but not limited to (i) damage to your or any other
person’s computer or device resulting from the purchase of an Event Ticket (ii) any theft, loss or damage
to your property (including motor vehicles) at the Event (iii) any variation to the Event as stated in these
Event Terms; (iv) your choice to consume any alcoholic beverages or drugs; (v) your choice to
participate in any activities at the Event; and (vi) any other loss or damage caused by your negligence
or the unforeseeable actions of other patrons, including patrons affected by alcohol or drugs.
Indemnity
By purchasing an Event Ticket, you agree to indemnify the Released Parties against any direct loss or
damage (but excluding any indirect or consequential loss) reasonably suffered by any of them as a
result of your wilful, negligent or reckless acts or omissions at the Event or as a result of your breach
of the Event Terms.
Promoter’s Liability
To the extent permitted by law (including the Australian Consumer Law), the Released Parties will not
be liable or responsible for any loss, damage, injury, delays, additional expenses or inconvenience
suffered or incurred by you or any person in or entering or exiting the Event Site, participating in the
Event or otherwise in connection with the Event whether caused by the negligence of the Promoter or
any of the Released Parties and whether arising in tort, contract, bailment or otherwise. Nothing in these
Event Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you
under the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010(Cth)) (“Australian Consumer Law”) or any other applicable law that cannot lawfully be excluded,
restricted or modified.
Voluntary Assumption of Risk
Entry to the Event Site is at your own risk. You understand that your attendance at the Event may carry
with it certain dangers, including the risk of injury (including but not limited to any injury or illness) and
damage to you and your property. By attending the Event and entering the Event Site, you accept the
risk of damage and loss (including property damage, personal injury, economic and consequential loss)
howsoever arising (including by negligence) at the Event.
Third Party Services
The Promoter may provide links to websites, goods and services operated or provided by third parties
in connection with the Event and Event Tickets (“Third Party Services”). Those links to Third Party
Services are provided for convenience and may not remain current or be maintained. By providing links
to Third Party Services, the Promoter does not recommend or endorse any particular information,
product, or service, that is offered by the Third Party Services or that the Third Party Services are
suitable for you or your circumstances. Any correspondence or transaction between you and the Third
Party Services, even in connection with the Event and Event Tickets, is solely between you and the
Third Party Services and your access and use of such Third Party Services is solely at your own risk.
Your Personal Information
Your personal information will be collected and handled in accordance with the Privacy Policy.
Variations to Event Terms
These Terms and Conditions and/or any of the Event Terms may be varied at any time. Any
variations will not apply retrospectively to reduce your existing rights under an Event Ticket already
purchased, and will become effective once the variation is published, displayed or otherwise
communicated to you.
Novation or Assignment
The Promoter may novate or assign its rights and/or obligations under these Terms and Conditions to
a third party that is willing and able to perform the Promoter’s obligations under these Terms and
Conditions on substantially equivalent terms. By purchasing an Event Ticket, you consent in advance
to any such novation or assignment. Where the assignee or novatee assumes the rights and/or
obligations of the Promoter under these Terms and Conditions, the Promoter shall be released from all
such rights or obligations.
Severability
If any provision or part of a provision of these Terms and Conditions is held or found to be void, invalid
or otherwise unenforceable, it will be deemed to be severed to the extent that it is void or to the extent
of voidability, invalidity or unenforceability, but the remainder of that provision will remain in full force
and effect.
Governing law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria
and the parties irrevocably and unconditionally submit to the jurisdiction of the courts there.
